Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us at destek@lunqra.store.

Orders & Shipping

How long does shipping take?

We process orders within 1–3 business days. Delivery typically takes 7–14 business days depending on your location.

Do you ship internationally?

Yes! Lunqra ships to customers worldwide. Shipping costs and delivery times may vary by country.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can also use our Track Order page.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy. Items must be unused and in their original condition. Please contact us at destek@lunqra.store to initiate a return.

What if I received a damaged or wrong item?

We sincerely apologize! Please contact us immediately at destek@lunqra.store with a photo of the item and we'll make it right.

Products

Are your products high quality?

Absolutely. At Lunqra, every product is carefully selected and tested to meet the standards of serious athletes and fitness enthusiasts.

Do you offer any guarantees?

Yes! We stand behind every product we sell. If you're not satisfied, contact us and we'll find a solution.

Payments & Security

Is it safe to shop on Lunqra?

100% safe. Our store uses SSL encryption and secure payment processing to protect your personal and payment information.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Still have questions?

We're here to help! Reach out to us at destek@lunqra.store and we'll get back to you as soon as possible.