Refund policy

At Lunqra, customer satisfaction is our priority. If you are not satisfied with the product you purchased, you may request a return and refund under certain conditions.

Return Period
You may request a return within 14 days after receiving your order. Unfortunately, requests made after this period cannot be accepted.

Return Conditions
The item must be unused, undamaged, and returned in its original packaging. The product must not show any signs of use.

Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible. After reviewing the situation, a replacement or refund will be provided.

Refund Process
Once your return request is approved, the payment will be refunded to your original payment method within a few business days depending on your payment provider.

Return Shipping
Return shipping costs may be the responsibility of the customer. However, if the item was defective or incorrect, the return shipping cost will be covered by us.